Terms & Conditions Holiday Rentals
Please read these Terms & Conditions carefully and in full, check- in to the property confirms acceptance.
Welcome! We are proud to introduce to you a unique property; an amazing home where guests can relax in comfort and luxury. Accommodation Gloucester strives to ensure that each and every guest enjoys an experience exceeding their expectations.
As we entrust an entire property into guests hands, complete with bespoke and often expensive fit-outs, we do expect that guests read, abide and comply by the Terms and Conditions (especially our strictly enforced ‘no party’ policy), and By-Laws instructed from the Manager and Security Services during their stay. We ask guests to show the upmost care and responsibility, and expect that the property and furnishings be returned in the exact same condition at the end of stays as at the beginning.
Before booking, please understand that it is a requirement that any damage or accidents, unintentional or otherwise, are the responsibility of the guest and that the guest will meet these repair or replacement costs. Given its’ definition we do accept that accidents may occur, but any accident is the responsibility of the guest. Accommodation Gloucester will always go above and beyond to repair or replace, by the most cost-effective means, in order to restore the property to the same condition as it was before the guest took occupancy.
It is important that that guests choose a property to suit their expectations whilst knowing ours, it is our expectation that our properties are solely used for quiet holiday purposes, and that guests understand their responsibilities before booking.
Rest assured, in saying the above, we are not unreasonable, and encourage guests to talk to us if there is concern – communication can solve anything! We know that 99.9% of our guests are amazing, lovely people who simply wish to holiday in comfort – this is what we strive to provide. Please, if in doubt, talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home, only to prevent those who believe having a party or not respecting a property and its’ neighbours, is acceptable.
We thank you, and very much look forward to welcoming you soon as our valued Guest.
TERMS & CONDITIONS of HOLIDAY RENTAL
1. DEFINITIONS
1.1 “Booking” means the period for which you have stayed, or intend to stay, at the property
1.2. “Property” means the premises you have booked and all it’s fixtures, fittings, and equipment.
1.3. “Management” means Accommodation Gloucester.
1.4. “Primary Guest” means the person who makes and pays for both the deposit and final payment, and provides their credit card information for the security deposit/bond. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted.
1.5. “Guests” mean the persons who stay overnight at the property during the booking.
1.6. “Visitor” means a person or guest permitted to visit the property during the booking.
1.7. “Owner” means the person or persons or legal entity that owns the Property.
1.8 “Agents” mean a 3rd party booking provider e.g. AirBnb.com, Booking.com and Stayz.com.au.
2. GUEST RESPONSIBILITY
2.1. Payment of the rental deposit constitutes the Primary Guests’ acceptance of these Terms and Conditions.
2.2. If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of and abide by these Terms & Conditions. Additional information on the property and its functionality are available to guests in the properties’ House Compendium.
2.3. You must be at least 22 years of age to book any accommodation with Accommodation Gloucester.
2.4. Accommodation Gloucester properties are strictly not available for end of school celebrations or bucks parties, and should Accommodation Gloucester become aware of a booking that is of this nature, we reserve the right to cancel the booking. All cancellation terms will then apply.
3. PAYMENT
3.1. We accept Visa and MasterCard only. We do not accept American Express.
3.2. A booking deposit of the first night is required to confirm all bookings and paid only by the Primary Guest. Accommodation Gloucester does not ‘hold’ properties without a deposit.
3.3. If arrival date is within 48 hours of booking date, full tariff is required to secure your booking.
3.4. In the event that the full deposit is not received, Accommodation Gloucester has the right to re-let the property.
3.5. The balance of the full tariff amount, must be received in full, on the day of occupancy.
3.7 If you have booked through an Agent website, the payment requirements of this site will apply to your booking.
4. PRIMARY GUEST REGISTRATION AGREEMENT AND PAYMENT
4.1 When booking with us you accept that:
a) While you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings, and/or any consequent loss suffered by the Property Owner.
b) Malfunctioning equipment or damages - If there are any problems with the property or malfunctioning equipment please report it immediately and do not leave your report until check-out. We do not issue refunds for problems with Satellite TV, phone, Internet, VCR/DVD players, or anything else that is not considered a necessity. We will make every effort to assist with a solution where possible, however there may be limited contractors or service providers in the area, after hours or on weekends. You will be held responsible for any damages to the rental home or property, caused by you or your guests. Homes are inspected after each stay and if any items are missing or damaged you will be charged.
If we have not received notification from you, any damage will be deemed to have been caused by you.
c) Any breakages, damage/loss which occur during your stay must be reported to us prior to your departure, and either replaced to the satisfaction of the Property Owner, or paid for prior to departure at an amount determined by the Property Owner at their absolute discretion, which will then be deducted from your credit card, or if relevant, a claim being lodged with AirBnb.
d) You have read and agreed with our Terms and Conditions. http://destinationgloucester.com.au/terms-conditions. On arrival please read the Property Compendium and to take note of all emergency exits.
e) The property should be left in the same clean, neat and tidy condition, as on arrival. This includes, without limitation; washing up, stacking dishwasher and putting on a short cycle before departure, fridge cleaned out, BBQ cleaned (a $50 charge will apply), and rubbish to be placed in appropriate bins provided, wet towels to be placed in bathrooms. If additional extra-ordinary cleaning is required, the cost will be charged against the credit card. In an attempt to keep tariffs low, we have provision for household bins only, any additional rubbish can either be removed by the guest (our recommendation), or, if additional rubbish is left behind we will dispose at the guests expense – charged to the credit card (please be aware this can be as high as $200+ for excessive rubbish). Excessive cleaning or BBQ cleaning will be charged to your credit card.
f) Many properties have locked cupboards, storerooms and sheds that belong to Owners. Tampering with locked doors will result in a charge and possibly legal action by the Owner.
g) Music, entertainment and sound equipment are setup for your use and enjoyment. Please do not unplug or play with any of the connections. Instructions for the use of equipment should be found in the house compendium.
4.2 The Primary Guest responsible for the booking must register with Accommodation Gloucester on check in, to provide their credit card details and authorisation signature.
4.3 Accommodation Gloucester reserves the right to debit the Primary Guest card with deductions above the pre-authorised limit to cover incidental items such as (but not limited to): extra guests not included in the booking, telephone charges on the house landline, excess internet downloads, any breakages or damages incurred during the stay, odours caused by smoking, replacement keys, excess garbage, emergency call-out fees or cleaning charges in excess of the normal levels of cleaning. Management will notify the Primary Guest by email prior to debiting from credit card for additional charges.
5. NUMBER OF GUESTS
5.1. Parties and Functions are prohibited at Accommodation Gloucester properties without prior written approval.
5.2. The number of guests staying at the property must not exceed the number stated and paid for on the booking confirmation and guest registration notice, or subsequently agreed in writing or email by Accommodation Gloucester.
5.3. Additional guest rates will apply to additional guests staying at the property over and above the number of guests stated on the booking confirmation notice. This will be deducted from your credit card and you will be notified by email.
5.4. Visitors to the property must have prior approval from management in writing. Extra fees may apply.
5.5. Any pools, spas or other house facilities are only for use by guests residing at the property. Please ensure that the water levels do not drop below the filter box level on the pool or spa, as this can damage the pump motor. Please do not take any glassware into the pool or spa areas. Please ensure that children are supervised at all times when using any pool.
5.6 WEDDINGS/EVENTS If your celebration does not exceed the number of guests booked and staying at the property, you are welcome to make your own arrangements as long as all details of any outside services that will be accessing the property have been communicated to our staff and all relevant insurances have been supplied.
5.7 Final event approval is at the discretion of the Owner.
5.8 Any 3rd party providers attending a property must be agreed in writing with Accommodation Gloucester, and all relevant insurances must be sighted within 14 days of attendance.
6. CHECK IN, CHECK OUT, PROPERTY ACCESS & KEYS
6.1. Our check-in time is after 2:00pm, and check-out time before 10:00am. If the property is not vacated by the agreed time then extra charges may be incurred.
6.2. Early check-in and late check-out may be available upon agreement with Accommodation Gloucester (charges may apply) with at least 3 days notice before arrival.
6.3. In circumstances where the property is vacated on the same day as your arrival, then the check-in time may be later, and will be advised by the Reservations Team at Accommodation Gloucester.
6.4. Accommodation Gloucester will make every effort to ensure the property is available as booked. However, Accommodation Gloucester reserves the right to make alterations to bookings due to unforeseen circumstances.
6.5. The property should be left in a similar state to its condition on arrival. Please ensure all appliances, fans and air-conditioning units have been switched off, all lights have been switched off - both inside and out, all taps are turned off, no toilets are running, all garbage has been taken out, all dishes are stacked in the dishwasher and short cycle started, if any outside furniture has been moved please return to original position, firescreens are in place, BBQ has been left clean, ALL farm gates and entry gates are closed on departure.
6.6. Loss of keys attracts a $100 replacement charge. Should you lock yourself out or loose keys during your stay, an additional call-out fee will apply if keys need to be delivered to the property for you.
6.7 Premises are equipped with exterior security cameras. Cameras are not monitored for guests safety in any way and should not be relied on by guests for personal security or security of their belongings. Cameras may be used to enforce and verify compliance with rental policies. Any damage, tampering or obstruction caused to cameras by guests may result in a deduction of $100 from your credit card.
7. NOISE, PARTIES & DISTURBANCES
7.1. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. If your behaviour or that of your guests causes damage, danger or annoyance, we reserve the right to ask you to vacate the property immediately and be treated as a cancellation of booking, with no refund. A $400 deduction will be charged if we are required to send our Private Security Personnel. A $100 deduction will be charged if a member of Management is required to attend the property to advise you of complaints.
7.2. No music should be played outside of the house, and any noise must be kept to a minimum after 10.30pm. Offensive noise or language is prohibited, and may result in termination of permission to occupy the property, eviction, loss of rental paid, and extra charges for security and other expenses which may be deducted from your credit card under these Terms & Conditions. In the event of a disturbance or complaint we will attempt to contact the Primary Guest on the booking to request that the disturbance cease. If we are unable to reach the Primary Guest then a member of Management will visit the property at your cost.
8. SMOKING
8.1. All our Properties have a no-smoking policy and are equipped with regulation smoke alarms. Please do not discard butts ANYWHERE at the property including lawns and gardens. Odours in the property caused by smoking will attract an additional deodorising fee of $100. Discarding cigarette butts in a rural area has the potential to ignite fires.
9. FIRES
9.1. We are in a country area, there are strict fire regulations and guidelines, and in warmer months exercise a complete fire ban. As many of our properties are rural please do not under any circumstances and at any time, light any type of fires outside of any property, e.g. live flame BBQ’s (e.g. Webers), spit-roasts, bonfires, fire-pits, campfires, fireworks and cigarette butts.
10. CHILDREN & INFANTS
10.1 Due to open waterways, constant visual supervision of children is required at all times. The abundance of native wildlife in the area can be a danger to children – please be vigilant. At all of our properties children and infants must be kept at arms-length near water; be advised that there are dams and waterways at many Accommodation Gloucester properties, as well as adjoining properties, so ensure your children are supervised at all times.
10.2 Please supervise children and infants when outside and when inside using any games rooms or entertainment provided at the property. Management will not accept any liability of any injury, permanent disability or death of any children and infants at the property.
10.3 If a property is listed on our website as not suitable for children, please note that Management reserves the right to cancel the booking if children are included in your group.
10.4 Children, under no circumstances, are to be left unsupervised at the property.
11. PETS
11.1 All Accommodation Gloucester properties have a strict ‘no pets’ policy.
11.2 Management will not accept liability of any pets or animals at the property.
11.3 If you bring pet(s) to the property without prior consent, you will be charged a fee of $150.
11.4 If evidence of pets is found at a property, an extra charge will apply along with the fees in 11.3 above.
12. CANCELLATIONS AND VARIATIONS
12.1. Where a guest elects to cancel their booking, if the arrival date is greater than 30 days, we will make every effort to re-let the property for the same tariff amount given the time frame, and if successful in rebooking you will be refunded all monies paid, less a fee of $100.00 which covers the booking administration fee and any credit card charges. If the property is booked for a lesser amount you will forfeit the $100.00 administration fee and the difference in the tariff price. The guest can elect to move the booking to a later date (within the following 3 months of the original arrival date) at the same property only. Properties are not transferable. Guests are responsible for contacting us to check that the property has been re-booked.
12.2. If the booking was made via Stayz online direct booking, the Stayz service fee of 7% normally charged to Accommodation Gloucester will be charged to the guest by the Stayz accounts team in addition to the $100 cancellation fee.
12.3. Payments are not refunded for any guests who cancel or change their booking up to 7 days before arrival date.
12.4. Accommodation Gloucester reserves the right to cancel any booking if it is deemed that the group is not suited to a particular property, or if the booking is in breech of any of our Terms and Conditions. Please note that should your booking be found to be in breech of our Terms and Conditions, you may lose all monies paid to Accommodation Gloucester
12.6. In the unlikely event of the property being unavailable or out of order due to unforeseen service needs, damage or through the sale of the property, Accommodation Gloucester reserves the right to cancel at any time without notice in the event of these special circumstances. In this case, you will receive a full refund or we will endeavour to find you an alternative accommodation.
13. EVENTS OUTSIDE OUR CONTROL
13.1 Accommodation Gloucester reserves the right to move your booking due to circumstances beyond our control.
13.2 Accommodation Gloucester does not issue refunds for items over which we have no control, such as power outages, flooding, lightening strikes and other unforeseen circumstances.
14. AFTER HOURS CALLS OUT
14.1 Guests who require after hours service are to call our after hours contact number - 0427 589 075 and leave a voicemail. You will be contacted by our after hours staff as soon as possible.
14.2 If a member of our maintenance staff is required for onsite assistance outside our normal trading hours of Monday to Friday 9am - 6pm, as a result of loss of keys, lock out of accommodation or any issue that arises which is not the responsibility or fault of Accommodation Gloucester, a call out fee of $100 will be deducted from your credit card.
15. LOSS OR INJURY
15.1 Accommodation Gloucester, the Owner and their respective employees and agents take no responsibility whatsoever for loss or damage of any property, or personal injury, or death, of any occupant, guest or invitee of any such occupant, and they each exclude all liability to the maximum extent permitted by law. The occupants acknowledge that the environment in which the property is located, and must take extreme care when inside and when venturing outside the property, including, without limitation, observing safety signage, fire and safety directions and procedures, electric fencing, automatic gates and cattle grates, and exercise caution when near farm animals and wildlife.
15.2 Accommodation Gloucester takes no responsibility for the guests’ personal property. If the property is left at the houses and needs to be returned, this will be done at the guests’ costs. Any property left behind will be sent to you by Australia Post.
16. PERSONAL INFORMATION AND PRIVACY POLICY
16.1 The personal information obtained from this website is used, where you have so requested: To provide products and services to you, to provide information, and to send newsletters or other communications.
16.2 Accommodation Gloucester may use your personal information for direct marketing or promotional activities, however, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.
16.3 We do not pass guest details on to any third parties or external entities.
17. QUOTING POLICY
17.1 All quotes received from Accommodation Gloucester are valid for a period of 7 days only. All tariffs are published on our own website: www.destinationgloucester.com.au. If you are provided with an incorrect quote from our staff, Accommodation Gloucester reserves the right to adjust the quote to the published tariff. Rates may increase for event weekends and/or maximum house numbers may be applied.
17.2 All estimated quotes from third party websites, are based on standard tariffs for minimum guest numbers. Final quotes for any properties must be from Accommodation Gloucester reservations team.
18. TELEPHONE & INTERNET
18.1 Not all properties have mobile coverage or provide access to internet so service can vary from property to property depending on their location and services provided by the owner. Please refer to the property features or ask our Reservation Team at time of booking. Guests have 1GB download capacity where internet services are available, as a courtesy and not designed to facilitate high download such as movies or large files. Accommodation Gloucester cannot guarantee phone or internet coverage at any property.
19. PARKING, VEHICLES & VEHICLE ACCESS
19.1 Limited parking is available at each property and vehicles must be parked in the designated parking areas and car parks or garages, and not on the grass or lawns. Any additional guests visiting the property where car parking is beyond the capacity of the property will need to either park on the street, or arrive and depart via transfers such as private cars or buses.
19.2 Vehicles are not permitted to drive off designated roads e.g. onto lawns, paddocks, fields, bush tracks or fire trails.
19.3. No alternative accommodation of any kind is permitted at any Accommodation Gloucester property. This includes, but is not limited to; motorhomes, camper-trailers, caravans, tents or swags. Vehicles that provide accommodation cannot be used instead of, or in addition to, beds provided at the property.