Please read these Terms & Conditions carefully and in full, check- in to the property confirms acceptance. Welcome! We are proud to introduce to you a unique property; an amazing home where guests can relax in comfort and luxury. Accommodation Gloucester strives to ensure that each and every guest enjoys an experience exceeding their expectations. As we entrust an entire property into guests hands, complete with bespoke and often expensive fit-outs, we do expect that guests read, abide and comply by the Terms and Conditions (especially our strictly enforced ‘no party’ policy), and By-Laws instructed from the Manager and Security Services during their stay. We ask guests to show the upmost care and responsibility, and expect that the property and furnishings be returned in the exact same condition at the end of stays as at the beginning. Before booking, please understand that it is a requirement that any damage or accidents, unintentional or otherwise, are the responsibility of the guest and that the guest will meet these repair or replacement costs. Given its’ definition we do accept that accidents may occur, but any accident is the responsibility of the guest. Accommodation Gloucester will always go above and beyond to repair or replace, by the most cost-effective means, in order to restore the property to the same condition as it was before the guest took occupancy. It is important that that guests choose a property to suit their expectations whilst knowing ours, it is our expectation that our properties are solely used for quiet holiday purposes, and that guests understand their responsibilities before booking. Rest assured, in saying the above, we are not unreasonable, and encourage guests to talk to us if there is concern – communication can solve anything! We know that 99.9% of our guests are amazing, lovely people who simply wish to holiday in comfort – this is what we strive to provide. Please, if in doubt, talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home, only to prevent those who believe having a party or not respecting a property and its’ neighbours, is acceptable. We thank you, and very much look forward to welcoming you soon as our valued Guest.
TERMS & CONDITIONS of HOLIDAY RENTAL 1. DEFINITIONS 1.1 “Booking” means the period for which you have stayed, or intend to stay, at the property 1.2. “Property” means the premises you have booked and all it’s fixtures, fittings, and equipment. 1.3. “Management” means Accommodation Gloucester. 1.4. “Primary Guest” means the person who makes and pays for both the deposit and final payment, and provides their credit card information for the security deposit/bond. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted. 1.5. “Guests” mean the persons who stay overnight at the property during the booking. 1.6. “Visitor” means a person or guest permitted to visit the property during the booking. 1.7. “Owner” means the person or persons or legal entity that owns the Property. 1.8 “Agents” mean a 3rd party booking provider e.g. AirBnb.com, Booking.com and Stayz.com.au. 2. GUEST RESPONSIBILITY 2.1. Payment of the rental deposit constitutes the Primary Guests’ acceptance of these Terms and Conditions. 2.2. If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of and abide by these Terms & Conditions. Additional information on the property and its functionality are available to guests in the properties’ House Compendium. 2.3. You must be at least 22 years of age to book any accommodation with Accommodation Gloucester. 2.4. Accommodation Gloucester properties are strictly not available for end of school celebrations or bucks parties, and should Accommodation Gloucester become aware of a booking that is of this nature, we reserve the right to cancel the booking. All cancellation terms will then apply. 3. PAYMENT 3.1. We accept Visa and MasterCard only. We do not accept American Express. 3.2. A deposit of 50% of the full tariff or in the case of 1 night stays 100% deposit is required to secure the booking and paid only by the Primary Guest. Accommodation Gloucester does not ‘hold’ properties without 50% payment. 3.3. If arrival date is within 48 hours of booking date, full tariff is required to secure your booking. 3.4. In the event that the full 50% deposit is not received, Accommodation Gloucester has the right to re-let the property. 3.5. The balance of the full tariff amount (50%), must be received in full, on the day of occupancy. 3.7 If you have booked through an Agent website, the payment requirements of this site will apply to your booking. 4. PRIMARY GUEST REGISTRATION AGREEMENT AND PAYMENT 4.1 When booking with us you accept that:
a) While you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings, and/or any consequent loss suffered by the Property Owner.
b) Malfunctioning equipment or damages - If there are any problems with the property or malfunctioning equipment please report it immediately and do not leave your report until check-out. We do not issue refunds for problems with Satellite TV, phone, Internet, VCR/DVD players, or anything else that is not considered a necessity. We will make every effort to assist with a solution where possible, however there may be limited contractors or service providers in the area, after hours or on weekends. You will be held responsible for any damages to the rental home or property, caused by you or your guests. Homes are inspected after each stay and if any items are missing or damaged you will be charged.
If we have not received notification from you, any damage will be deemed to have been caused by you.
c) Any breakages, damage/loss which occur during your stay must be reported to us prior to your departure, and either replaced to the satisfaction of the Property Owner, or paid for prior to departure at an amount determined by the Property Owner at their absolute discretion, which will then be deducted from your credit card, or if relevant, a claim being lodged with AirBnb.
e) The property should be left in the same clean, neat and tidy condition, as on arrival. This includes, without limitation; washing up, stacking dishwasher and putting on a short cycle before departure, fridge cleaned out, BBQ cleaned (a $50 charge will apply), and rubbish to be placed in appropriate bins provided, wet towels to be placed in bathrooms. If additional extra-ordinary cleaning is required, the cost will be charged against the credit card (security deposit). In an attempt to keep tariffs low, we have provision for household bins only, any additional rubbish can either be removed by the guest (our recommendation), or, if additional rubbish is left behind we will dispose at the guests expense – charged to the credit card (please be aware this can be as high as $200+ for excessive rubbish). Excessive cleaning or BBQ cleaning may affect your bond.
f) Many properties have locked cupboards, storerooms and sheds that belong to Owners. Tampering with locked doors will result in a charge and possibly legal action by the Owner.
g) Music, entertainment and sound equipment are setup for your use and enjoyment. Please do not unplug or play with any of the connections. Instructions for the use of equipment should be found in the house compendium. 4.2 The Primary Guest responsible for the booking must register with Accommodation Gloucester on check in, to provide their credit card details and authorisation signature, which will be used for the security deposit pre-authorisation. 4.3 Accommodation Gloucester reserves the right to debit the Primary Guest card with deductions above the pre-authorised limit to cover incidental items such as (but not limited to): extra guests not included in the booking, telephone charges on the house landline, excess internet downloads, any breakages or damages incurred during the stay, odours caused by smoking, replacement keys, excess garbage, emergency call-out fees or cleaning charges in excess of the normal levels of cleaning. Management will notify the Primary Guest by email prior to debiting from credit card for additional charges. 5. NUMBER OF GUESTS 5.1. Parties and Functions are prohibited at Accommodation Gloucester properties without prior written approval. 5.2. The number of guests staying at the property must not exceed the number stated and paid for on the booking confirmation and guest registration notice, or subsequently agreed in writing or email by Accommodation Gloucester. 5.3. Additional guest rates will apply to additional guests staying at the property over and above the number of guests stated on the booking confirmation notice. This will be deducted from your credit card and you will be notified by email. 5.4. Visitors to the property must have prior approval from management in writing. Extra fees may apply. 5.5. Any pools, spas or other house facilities are only for use by guests residing at the property. Please ensure that the water levels do not drop below the filter box level on the pool or spa, as this can damage the pump motor. Please do not take any glassware into the pool or spa areas. Please ensure that children are supervised at all times when using any pool. 5.6 WEDDINGS/EVENTS If your celebration does not exceed the number of guests booked and staying at the property, you are welcome to make your own arrangements as long as all details of any outside services that will be accessing the property have been communicated to our staff and all relevant insurances have been supplied. 5.7 Final event approval is at the discretion of the Owner. 5.8 Any 3rd party providers attending a property must be agreed in writing with Accommodation Gloucester, and all relevant insurances must be sighted within 14 days of attendance.